The Hotline Environmental Service Unit

The project include a plan of training the staff and partners to enhance their skills and capabilities in their sectors to better manage the project in its current and future phases.

Therefore  we organized  the training course of local staff and partners

 representatives with corporation with Institute of Culture Affairs (ICA)

In Aida resort” North Coast “ 25^th -27^th of July 2001

The training is designed through results of many needs assessments meetings with HLS partners to set up the future strategy of the HLS according to its progress in the last year and how to deal with Complaints  more effectively

The training program was designed to cover the following subjects 

• Law no 4/1994 exploration with focus on citizen duties, rights and penalties.

• Telephone operation ethics.

• Excellence in customer services.

• Negotiation and speaking skills strategies methodologies.

• Dealing with the difficult people.

• Basis management skills for services fields.

• Report write presentation techniques.

• Office-correspondence filling techniques.

• Environmental problems disaster management.

• Data information manipulation.

• Solid waste recycling techniques.

• Environmental problems / disaster  management techniques

   There are a periodical meeting with the steering committee to

discuss the current situation of the HLS through an actual statistics to state the short term plan for the next period to reduce the bureaucracy to solve the problems more faster and the major difficulties that need to be resolved.