The Environmental Hotline Service Unit

Overall Objective:

Increase the community awareness about the environmental problems and laws and encourage public participation in preserving the Environment

Project Objectives

Linking society with the surrounding environmental conditions
Encouraging the community to participate in the responsibility of protecting the environment.
Act as a tool to mobilize the community and adopt the environmental problem solving.
Increase awareness of Egyptian Environmental Law 4 of 1994 and the rights of citizens to report and complain about violations would result.
Receive citizens complaints in the Greater Cairo region
Channel them to the responsible parties (Governorates, industry,...)
Follow up on the response to such complaints.
Acting as an advocate for better environmental conditions, the Hotline service will

Help highlight attention on serious environmental problems and means of solving them.

Encourage positive participation from the community in depicting and helping to solve environmental problems.

Specific Objectives

Acting as awareness, participatory, dialogue and people mobilization project to be adopted after its evaluation throughout the country.

Spreading awareness of Law 4 of 1994, the rights of people as expressed in the law and the penalties for non-compliance in the community.

Acting as a tool to increase awareness of environmental problems in the community.

Promoting an active role to be played by NGO’s in Cooperation with the community to advocate for a cleaner and healthier environment.

Creating a sense that the community has the right to complain about environmental problems in their areas.

Transmitting the community’s complaints to the concerned agencies and following up on the feedback of such complaints through a monthly report. The report will illustrate different areas of environmental problems raised by the community and the number of plaintiffs.

Creating a channel of communication between the community and the Governorates.

Knowledge of areas that require immediate interference in certain communities.

Encouraging the participation of Greater Cairo’s youth in the problem-solving process whether or not they are directly harmed by it.